Terms & Conditions

Customer Obligations

1 The customer must provide accurate and complete information about the property.

2. The customer must allow the snagging professional access to the property to conduct the inspection and report. This includes providing keys, security codes, or any other means necessary to gain access to the property.

3. The customer must ensure that the property is in a safe condition for the snagging professional to conduct the inspection. This includes clearing any debris or hazardous materials, ensuring adequate lighting and ventilation, and making sure all utilities are turned on and functioning.

4. The customer must not interfere with the snagging professional's work or offer any assistance during the inspection. This includes refraining from following the snagging professional around the property or attempting to influence the outcome of the inspection.

5. The customer must provide any relevant documentation related to the property, such as building plans, warranty information, or previous inspection reports if requested.

6. The customer must notify House to Home Inspections of any specific concerns or areas of the property that they would like the snagging professional to pay particular attention to during the inspection.

7. The customer must ensure that all occupants or tenants of the property are aware of the inspection and have given their consent for the snagging professional to access the property.

8. The customer must ensure that any pets or animals are secured or removed from the property during the inspection.

9. By booking our services the customer agrees to grant House to Home Inspections permission to take photographs of faults found that may be used in marketing or promotional purposes. No personal or property information will be disclosed, your privacy and security is our priority.

10. The customer acknowledges that they will be responsible for ensuring that no furniture or personal belongings will obstruct the snagging professional’s access to areas that require inspection.

The Report

1. House to Home Inspections will prepare a written report that details the findings of the inspection and any issues that require attention or remediation.

2. The report will be delivered to the customer in a digital format within 48hours of the inspection, unless otherwise agreed.

3. The report will include a detailed list of any defects or deficiencies that were identified during the inspection, along with photographic evidence where appropriate.

4. The report will highlight any issues that are of particular concern or require immediate attention, such as health and safety hazards.

5. The report will be written in clear and concise language that is easily understandable by the customer, and will include any technical terms or jargon that are necessary to convey the findings of the inspection.

6. The report will be confidential and only shared with the customer, unless required by law or with the customer's consent.

7. The report will be valid only for the date of inspection and the conditions present at that time. Any subsequent changes or developments to the property will not be covered under the report.

8. The snagging professional will be available to discuss any questions or concerns the customer may have regarding the report or the inspection findings, and will provide additional guidance or recommendations as necessary.

9. If House to Home Inspections misses any issues that should have been identified during the inspection, they will not be held liable for any resulting damages or costs.

10. The customer acknowledges that the snagging professional's inspection is a visual inspection only and does not involve any invasive or destructive testing. As such, there may be defects or issues that are not visible or detectable during the inspection.

Deposit, Price and Payment

1. The deposit will be required to secure the booking. This amount will be deducted from the total price of the report.

2. The cost of the inspection are dictated through our bookings page.

3. The cost of the inspection will depend on the size, complexity, and location of the property, as well as the level of detail and scope of the inspection.

4. Payment for the inspection must be made in full before the inspection report is released.

5. The customer may pay by bank transfer or credit/debit card. Any associated fees for card payments will be the responsibility of the customer.

6. If the customer cancels the inspection less than 48 hours before the scheduled inspection date, the deposit amount will be forfeited.

7. If House to Home Inspections is unable to conduct the inspection due to unforeseen circumstances, such as illness or inclement weather, they will reschedule the inspection at no additional cost to the customer.

8. The inspection fee is non-refundable once the inspection has been conducted.

9. The customer acknowledges that the inspection fee does not include any costs associated with remediation of any issues identified during the inspection.

10. If the customer requires additional services or inspections, these services will be provided at an additional cost, which will be agreed upon before the services are provided.

11. House to Home Inspections reserves the right to revise the inspection fee if unforeseen circumstances arise during the inspection that were not previously disclosed by the customer.

Inspection Date

1. The customer will provide the snagging professional with access to the property at the scheduled inspection date and time.

2. The customer acknowledges that any delay in providing access to the property may result in a delay in the inspection or cancellation of the inspection, and the customer will be responsible for any associated costs.

3. The customer agrees to provide the snagging professional with any relevant information about the property, such as the property plans or any known issues, to assist with the inspection.

4. The inspection will be conducted during daylight hours and the snagging professional will require sufficient lighting to conduct a thorough inspection.

5. The inspection will be non-invasive and non-destructive, and the snagging professional will not conduct any testing or dismantling of fixtures or fittings.

6. The inspection will cover only the areas of the property that are accessible and visible at the time of the inspection.

7. The customer acknowledges that the inspection is not a guarantee of the overall condition of the property and that it may not identify all issues or defects that may exist.

8. If the snagging professional is unable to conduct the inspection due to unforeseen circumstances, such as illness or inclement weather, they will reschedule the inspection at the earliest available date.

9. If the customer reschedules the inspection less than 48 hours before the scheduled inspection date, they may be responsible for paying a rescheduling fee of 50% of the inspection cost.

Data Protection

1. House to Home Inspections will collect and process personal data about the customer as part of the inspection process.

2. The personal data collected may include the customer's name, address, email address, telephone number, and any other relevant information that is necessary for the inspection.

3. House to Home Inspections will use the personal data for the purpose of conducting the inspection and preparing the report, and will not use the personal data for any other purpose without the customer's express consent.

4. House to Home Inspections will ensure that all personal data is processed in accordance with the General Data Protection Regulation (GDPR) and any other applicable data protection laws.

5. House to Home Inspections will take appropriate technical and organizational measures to ensure the security of the personal data, including measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

6. The personal data will be kept confidential and will not be shared with any third parties without the customer's express consent, unless required by law.

7. The customer has the right to access, rectify, or erase their personal data at any time by contacting the snagging professional in writing.

8. The customer has the right to lodge a complaint with the Information Commissioner's Office (ICO) if they believe that their personal data has been processed in violation of the GDPR.

9. The customer acknowledges that their personal data may be stored by the House to Home Inspections for a period of up to seven years, or longer if required by law.

10. The customer acknowledges that the House to Home Inspections may contact them in the future to provide information about other services that may be of interest to them, unless they opt-out of such communications by contacting the snagging professional in writing.

11. The customer acknowledges that images taken during the inspection may be used in House to Home Inspections marketing materials or website promotional purposes. However, no personal information, imagery that discloses the customers address or any other information will be shared. If the customer does not wish for their images to be used for this purpose, they must inform House to Home Inspections in writing.

Complaints

1. If the customer is not satisfied with the service provided, they must notify House to Home Inspections in writing within 7 days of receiving the report.

2. House to Home Inspections will investigate the complaint and respond to the customer within 7 days of receiving the complaint.

3. If the complaint is upheld, House to Home Inspections may offer a partial or full refund, or a new inspection at no additional charge.

Termination:

1. Either party may terminate the agreement at any time by giving written notice to the other party.

2. If the customer terminates the agreement before inspection, they may be entitled to a refund of the deposit, unless otherwise agreed by House to Home Inspections.

3. If House to Home Inspections terminates the agreement, they will refund the full amount paid by the customer.